Help
How delivery works, what happens if something is wrong, and how to reach a human.
Shipping & delivery
| Where | Cost | How soon |
|---|---|---|
| Nairobi CBD | FREE | Same day |
| Rest of Nairobi | Ksh 125 | Same or next day |
| Upcountry / elsewhere | Ksh 200 | Courier, 1–3 days |
- Order before 4pm for same-day delivery in Nairobi. After that it goes out the next morning.
- We deliver countrywide. Upcountry goes by courier to the stage or office you name.
- You pay by M-Pesa when the order arrives — nothing is taken on the site. A bottle is Ksh 430.
Returns
Check the order before you pay. Delivery is paid on arrival, so open the package while the rider is there. If something is damaged, wrong or missing, do not pay for it — tell the rider and message us.
If a problem shows up later, message us on WhatsApp with your receipt number and a photo within 7 days. A damaged, wrong or missing item is replaced or refunded.
Sealed and unused bottles can be exchanged within 7 days. For hygiene reasons we cannot take back a roll-on that has been opened or used.
Gift credit spent on a cancelled order is returned to your wallet automatically.
Questions people ask
How do I place an order?
Add what you want to the cart and check out. Nothing is charged on the site — we open WhatsApp so you can confirm the delivery details, then you pay by M-Pesa when the order reaches you.
When do I pay?
On delivery, by M-Pesa. You confirm the order on WhatsApp first so we know where it is going and when.
How long does delivery take?
Same day inside Nairobi CBD, same or next day elsewhere in Nairobi, and 1–3 days by courier upcountry.
Do I need an account?
No — you can check out as a guest. Signing in with Google adds a gift wallet, which is where your credit is kept.
What is the gift wallet?
Every bottle earns Ksh 50 of credit, banked when your order is paid for. Spend it on your next order, or skip it and the whole balance grows.
Is the product genuine?
Yes. Every bottle is sealed and sourced through the normal supply chain — the same stock the supermarkets carry.
Something is wrong with my order
Message us on WhatsApp with your receipt number and a photo. A damaged, wrong or missing item is replaced or refunded.
Contact us
WhatsApp is the quickest way to reach us — it is where orders are confirmed, so your history is already there. Have your receipt number handy if it is about an order.
We reply during business hours, Monday to Saturday.